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Reduce Customer Support Time with Median
Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal. Learn more at: https://social.appsumo.com/median
Resolve customer issues with one-click screen share.
It’s hard to solve customer issues when your only option is to recite instructions on a Zoom call. (“Ma'am, you pressed the wrong button… That is another wrong button.”)
To efficiently guide customers towards the right solution you need to understand what’s wrong, but teaching them how to share their screen is a whole other can of worms.
Luckily, there’s a tool that lets you easily join a customers’ session, place your mouse on their screen, and actually solve the problem.
Make way for Median.
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