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Helpy – Knowledge Base Ultimate Ticket Support System

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Helpy - Knowledge Base Ultimate Ticket Support System

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Last update was on: September 2, 2023 4:08 pm

Overview Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer.Demo Url: Demo Link Admin login : [email protected]...

Overview

Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer.

Demo

Url: Demo Link
Admin login : [email protected] / 12345678
Agent Login : [email protected] / 12345678
Client login : [email protected] / 12345678

Features of Helpy

• Unimited Support Tickets
• Unlimited Departments
• Dynamic DataTable with filters
• Ticket Reopen & Re-Assign
• Texteditor File Manager
• Ticket Custom Fields with File Attachment
• Email notification
• Live notification system
• Unlimited Staff Members
• Add, remove & edit Knowledge Base in different departments
• Add, remove & edit different departments
• Forgot Password
• Open, Pending, Close & Replied Status for Tickets
• Admin, Staff & User Profile
• Powerful Admin Panel
• Fully functional Dashboard
• 100% Responsive for Mobile
• User Role Permissions
• Members can change their name, email, and password
• Upload Avatar
• Change password
• Secure Bcrypt password hashing
• Bootstrap
• Font Awesome & Line Awesome

Change Logs

Version 1.4 – October 27, 2022

[Updated] Laravel 8 Upgraded.
[Fixed] Custom field file upload issues fixed.
[Fixed] Notification issues fixed & table id to UUID updated.

Version 1.3.7 – October 16, 2022

[Update] Custom field .issue fixed.

Version 1.3.6 – September 03, 2022

[Update] Just Dependency Updated.

Version 1.3.5 – July 04 2021

[Fixed] [Fixed] Install Database config solved.

Version 1.3.4 – April 27, 2021

[Fixed] Email Configuration issue fixed.

Version 1.3.3 – April 24, 2021

[Fixed] Email Configuration issue fixed.
[Fixed] Notifications issue fixed.
[Added] Optimized application.

Version 1.3.2 – January 04, 2021

[Fixed] Gmail SMTP fixed, now working.
[Fixed] Ticket add & reply, sometimes email send fail bug fixed.

Version 1.3.1 – September 23, 2020

[Added] Email Test notification in email setting.
[Fixed] Ticket Comment reply bug fixed.

Version 1.3 – 15 September, 2020

[Added] Added dynamic Custom Fields in tickets. (File Attachment, Select option, checkbox, radio).
[Added] Added File Manager. Now easily users can attach files in text-editor.
[Added] Admin can add new Customer from admin panel.
[Fixed] Fixed Dashboard bugs.
[Fixed] Fixed Text Editor File/Image uploads 

Version 1.2.2 – 10 August, 2020

[Fixed] Fixed staff's ticket list bugs 

Version 1.2.1 – 16 May, 2020

[Fixed] Fixed user ticket list & Datatable bugs 

Version 1.2 – 01 May, 2020

[Added] Dynamic <strong>DataTable's</strong> with department/category & date range filter.
[Added] Ticket <strong>Reopen</strong> system.
[Added] Ticket <strong>Re-Assign</strong> to a specific department.
[Fixed] Fixed some bug 

Version 1.0.1 – 12 April, 2020

[Added] 'Add New Ticket' and 'Knowledge' menu in User dashboard.
[Fixed] Bug fixed in admin panel 'All Tickets' page.
[Fixed] Bug fixed in admin panel 'Add New Knowledge Base.
[Fixed] App Debug false. Error debug page disabled. 

Source