Fowtickets – Simple Customer Support Software With Ticketing System And Knowledge Base

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Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

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Features

  • Ticketing System:

    Experience seamless issue management with automated routing, collaborative tools, and performance analytics.

  • Knowledge Base:

    Unlock a wealth of information with structured resources, guides, and efficient search functionality.

  • Agents and Departments:

    Elevate collaboration and issue resolution with organized support teams and efficient routing.

  • Email Notifications:

    Stay informed with real-time updates on ticket status, agent responses, and resolutions.

  • Account Notifications:

    Receive important account updates and information to stay informed.

  • OAuth Options (Facebook and Google):

    Simplify login with OAuth options, providing a convenient and secure experience.

  • Email Verification:

    Enhance security by confirming account ownership through email verification.

  • Two-Factor Authentication (2FA):

    Add an extra layer of protection with two-factor authentication for secure logins.

  • Translatable:

    Translate any language website easily through the translation system available to you as an admin.

  • RTL Supported:

    Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

Requirements

  • Server Requirements
    • PHP 8.1x
    • Operating System : Linux or Windows
    • Shared, VPS or Dedicated Server
    • MySql: 5.7+
  • PHP Extensions
    • BCMath
    • Ctype
    • Fileinfo
    • JSON
    • Mbstring
    • OpenSSL
    • PDO
    • pdo_mysql
    • Tokenizer
    • XML
    • cURL
    • zip
    • GD

    Demo and documentation

  • Frontend
  • User access details
  • Agent access details
  • Admin access details
  • Documentation
  • Installation

    You will get a full guide to install the script, but you can always ask for our help by ordering our service for 25$.


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    News And Updates


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    ChangeLogs

    Version 2.0

     - Completely new and improved version
    

    Version 1.3

    [NEW] Email Notifications Added
    [NEW] User Notifications Added
    [NEW] Email Verification Added
    [NEW] 2Fa Authentication Added
    [UPDATE] Admin panel design 
    

    Version 1.2

    [NEW] Advanced search added
    [FIX] Ticket Attachments error fixed 
    [FIX] SMTP save changed error fixed
    

    Version 1.1

    [NEW] Facebook Oauth Added
    [NEW] Dynamic Pages Added
    [UPDATE] User Panel Updated
    [UPDATE] User Details Updated
    

    Version 1.0

    - Initial Release
    




    Source

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